Otis introduced its "Otis ONE" IoT service platform at the World Elevator Expo. Otis ONE is the company's connected elevator solution that personalizes the service experience through real-time, transparent information sharing, proactive communication tools and predictive maintenance insights. Otis, a manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways, is a unit of United Technologies Corp.
Within this connected digital ecosystem, information is gathered directly from elevators and escalators via smart sensor technology. Data is then sent to the cloud where it's aggregated and analyzed, and delivered to customers and Otis' dedicated service teams, all in real-time. Otis ONE leverages data from more than 300,000 connected units to create predictive insights and a more proactive service solution for customers.
Otis customers will receive real-time health data about their equipment. Using the Otis ONE Campus View, they can also instantly view their connected Otis portfolio all with the click of a button. Otis ONE enables access to the real-time information on equipment performance.
With Otis ONE digital insights, the platform turns customer equipment data into predictive insights so Otis teams stay ahead of potential issues – keeping equipment running and passengers safely on the move. It also means that when service is required, OTISLINE customer care can contact the customer and service professionals to arrive on site with the information and parts needed to enable a return to service.
And for Otis customers, Otis ONE's innovative, two-way video connection between the elevator car and OTISLINE assures passengers will not be alone if help is needed.
Otis debuted Otis ONE at the World Elevator Expo, where the company is also demonstrating elevator voice integration capability featuring Amazon's Alexa and Microsoft's Cortana.